We have taken care to describe and show items on this web site as accurately as possible. Despite this, slight variations in items may occur. We also endeavour to ensure that the items you order are delivered to you in good condition and in accordance with your order. On rare occasions things go wrong and you will want to return an item. When this happens we aim to make things as easy as possible for you.
Before returning an item please read the guidance below to help us help you when a product is not what you expected, or is faulty. Your statutory rights are not affected.
If you have any questions please call us on 01539 735891.
21 Day Money Back Guarantee
You can return unwanted goods under our 21 Day Money Back Guarantee. Items should be unused and in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include the original packing list and a completed returns form.
Certain items are excluded from the guarantee. These include goods such as perishable goods, body jewellery, earrings or items that cannot be resold for health and hygiene reasons once unwrapped, for example, personal grooming products.
To return an item you should:
Contact us by email or telephone explaining the reason why you want to return the item(s) and request a returns form and number.
Post or take the item, together with the returns for and original packing list to our shop at;
Made in Cumbria
If you purchased the item less than 21 days ago you can return it using the same process as for the Money Back Guarantee. Please make sure that you return all component parts and any promotional items received. You should include your original packing note and a completed returns form.